What exactly does “No Recovery - No Fee”
mean?
“No-Recovery - No Fee” is our way of delivering the best value to you. If we
cannot retrieve data for you, there is no charge for our time and effort.
The only cost that must be borne by the customer is delivery to and from our
premises.
One other possibility that may arise is that the data is not immediately
recoverable due to hardware failure, but may be recoverable subject to the
replacement of some hard drive components. In this case, the cost of the
parts is borne by the customer, even if recovery is subsequently unsuccessful.
We will always quote and seek customer approval in advance of incurring cost of
replacement components. In this instance, the only amount chargeable is
that covering the cost of parts.
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How long does it take to recover my
data?
Once the data is verified as recoverable, we will turnaround your data in 3 days
typically. If you need a quicker service, please ask us. We will do
our utmost to accommodate your needs.
Some important factors affecting turnaround are:
- whether the disk is spinning or not (an indication of electronic failure)
- whether the disk is making ‘clicking’ noises (an indication of mechanical
failure)
In both of the above cases, replacement parts will be needed to get the drive
into a readable state. Sourcing parts can be difficult and time
consuming. Through our global network of parts providers, we can usually
source the correct parts within 2 working days
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I have a 120Gb Hard Drive with 50Gb
of free capacity that is unreadable, but only need 2Gb of data back. Will
this cost less than a full drive recovery?
Unfortunately not. Data recovery systems scan the entire disk space in order to
find all data before specific files and folders can be identified. This means
that the recovery process duration (and cost) is directly linked to the
capacity of the drive in all cases.
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Will I get all of my files back?
If the drive is recoverable, all uncorrupted files from undamaged sectors of the
drive will be retrieved. If there are specific files that you may need, you
should let us know so that we can verify whether they have been uncorrupted and
reside in retrievable sectors. Our policy is to issue a full list of
recoverable files so that that the customer can establish whether or not the
truly critical data has is recoverable.
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Will the old filenames be intact?
In most cases, filenames will be intact. In a small proportion of cases,
recovered files may have lost their filenames and will be recovered in groups
by file type (e.g. all MS Excel files grouped together).
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I’ve reformatted my disk
accidentally. Will the original data be recoverable?
This will depend on the free capacity of the drive and the time elapsed or
amount of data saved since reformatting took place. In many cases, the answer
is ‘YES’, unless the disk is close to full capacity. In all cases, writing new
data to the disk reduces the probability of retrieving the original data.
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I’ve deleted files from my Recycle
Bin. Can these files be recovered?
Similar to the reformatting scenario, this will depend on the free capacity of
the drive. In many cases, the answer is ‘YES’. In all cases, writing new
data to the disk reduces the probability of retrieving the original data.
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How will my data be returned to me?
Your data can be returned on CD or DVD, depending on the volume of data
involved. Another option is to provide us with a replacement formatted
drive or external unit, which will allow us to recover the missing information
directly to the replacement hard drive. This is the most efficient way to
recover, and facilitates the shortest customer downtime.
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Will I receive my original hard
drive back?
Yes. It is our policy to return a customer's property, even if non-functional.
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I know of someone who can offer to
recover data cheaper. Will you match their price?
No – we will not compromise our service level. Our policy is to deliver a high
quality service in Ireland at a fraction of the cost of similar services in the
US. Added to that is the convenience of our location in Thornton, California,
resulting in faster and less costly delivery.
If there is someone offering cheaper file recovery than us, we fear that their
attempts to recover data may further reduce the likelihood of successful
recovery should they be unsuccessful.
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How can we trust California Data
Recovery Services with our information?
Fundamentally, confidentiality is the cornerstone of our business. We cannot
afford to lose reputation through indiscretion any more than your business can.
California Data Recovery Services is registered with the Data Protection
Commissioner of United States. We will also enter into specific
Non-Disclosure Agreements when required to do so.
While in our care, your valuable information and devices are stored in a safe in
our access-controlled facility where 24/7 security and CCTV are employed.
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